Returns Policy

We want you to be happy with your purchase. Most items can be returned within 30 days of delivery for a refund, replacement or KingEasyBuy Credit, subject to the conditions below. Your statutory rights under the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA) are not affected by this policy.

Under the ECTA you may cancel most online purchases within 7 days of delivery, without giving a reason, and return the item for a refund. You are responsible for the cost of returning the item, and it must be in a resalable condition. Certain goods are excluded by law (see "Items that can't be returned").

In addition to the cooling-off right, KingEasyBuy offers a 30-day return window on most items. The item must be unused, in its original condition and packaging, with all tags, parts and accessories included.

• Items must be in original condition and packaging, with all accessories, manuals and free gifts included • Proof of purchase (your order number) is required • Personalised or made-to-order items may not be returnable unless faulty • Items must not show signs of use, damage or tampering beyond what's needed to inspect them

For hygiene, safety or legal reasons, the following generally can't be returned unless faulty: • Opened cosmetics, skincare, fragrances and personal-care items • Pierced jewellery, underwear and swimwear where seals are broken • Perishable goods, food and supplements • Digital items, gift cards and downloadable software once accessed • Made-to-order or personalised items

If an item arrives damaged, defective or not as described, or fails within a reasonable time, you're protected under the CPA. Contact us within 7 days of delivery for damaged or incorrect items. For items that develop a defect, the CPA provides a 6-month window during which you may choose a repair, replacement or refund. We cover the cost of returning faulty items.

• Sign in and open the order under My Account → Orders • Select the item(s) and choose "Log a return" • Tell us the reason and your preferred outcome — refund to your original payment method, a replacement, or KingEasyBuy Credit • Confirm the return and follow the collection or drop-off instructions we provide

For faulty, damaged or incorrect items, KingEasyBuy or the seller covers return shipping. For change-of-mind and cooling-off returns, the cost of returning the item is usually for your account, unless stated otherwise. Please keep the original packaging until your return is resolved.

Where you've chosen a replacement and stock is available, we'll arrange it once the original item is received and inspected. If a replacement isn't available, we'll offer a refund or KingEasyBuy Credit.

Returned items are inspected on arrival. Approved returns are resolved according to your chosen outcome — refund, replacement or KingEasyBuy Credit. We'll keep you updated on the status under My Account → Returns. See our Refund Policy for refund methods and timeframes.