Contact Us
Reach the right team — we reply within one business day.
Customer support
For help with orders, deliveries, returns, refunds or your account. Email: support@kingeasybuy.co.za Hours: Monday–Friday, 08:00–17:00 (SAST), excluding public holidays.
For the fastest help with a specific order, sign in and open the order under My Account → Orders, or start a support ticket from that order so we can see the details immediately.
Sales & partnerships
For selling on the marketplace, bulk orders or business partnerships. Email: sell@kingeasybuy.co.za
Media & press
For media enquiries and brand assets, email press@kingeasybuy.co.za.
Postal address
KingEasyBuy (Pty) Ltd South Africa
Response times
We answer most messages within one business day. Tickets raised against a specific order are usually fastest, because our team can see your order history and tracking right away.
Complaints
If something has gone wrong, tell us — we take complaints seriously. Email support@kingeasybuy.co.za with the subject "Complaint" and your order number. If you're not satisfied with the outcome, you may escalate within KingEasyBuy by asking for your complaint to be reviewed by a manager.
Still have questions?