FAQs

Browse or search for a product, add it to your cart, then proceed to checkout. You'll choose a delivery address, a delivery option and a payment method before confirming. You can check out as a guest or sign in for faster checkout and order tracking.

No — guest checkout is available. However, an account lets you track orders, save addresses and wishlists, log returns, use KingEasyBuy Credit and check out faster next time.

• Ozow — instant EFT from your bank app • Yoco — debit or credit card (Visa, Mastercard) • Manual EFT — bank transfer using the reference we provide • Cash on Delivery (COD) — where available for your area • KingEasyBuy Credit — your store wallet balance, usable at checkout

Yes. Card and bank payments are processed by trusted, PCI-compliant gateways over encrypted connections. We never see or store your full card number, and we confirm payment on our servers — never from the browser alone.

Most orders arrive within 2–5 working days nationwide once payment is confirmed and the seller has dispatched. Remote areas may take a little longer. You'll receive tracking details as soon as your items ship.

Delivery is calculated at checkout based on your address, the seller and the order value. Orders that reach the free-delivery threshold (shown in the banner and at checkout) ship free.

Yes. Sign in and open the order under My Account → Orders → Track to see the live status, courier and tracking number, plus a timeline of updates such as "shipped", "out for delivery" and "delivered".

KingEasyBuy is a multi-seller marketplace. If your order contains items from different sellers, each seller ships their own parcel — so items may arrive separately and on different days. You can track each shipment individually.

Most items can be returned within 30 days of delivery in their original condition. Faulty, damaged or incorrect items are covered for longer under the Consumer Protection Act. Log a return from My Account → Orders, choose your preferred outcome (refund, replacement or KingEasyBuy Credit), and we'll guide you through it. See our Returns Policy and Refund Policy for full details.

KingEasyBuy Credit is your store wallet. Refunds can be issued as Credit (often the fastest option), and you can spend your balance at checkout on any future order. Your balance and history are visible under My Account → KingEasyBuy Credit.

Register an account, then apply to open a store. Once approved you can list products, manage orders, add tracking and request payouts from your seller dashboard. See "Sell on KingEasyBuy" to get started.

Email support@kingeasybuy.co.za, or open a ticket from the relevant order for the fastest help. Our hours are Monday–Friday, 08:00–17:00 (SAST).