Refund Policy
Last updated 22 June 2026 · Please read carefully before using the KingEasyBuy marketplace.
When you're entitled to a refund
• The item is faulty, damaged, defective or not as described • The item is returned within the cooling-off or 30-day window in line with our Returns Policy • An order (or part of it) was paid for but couldn't be fulfilled or was cancelled • You were charged incorrectly or more than once for the same order
Refund methods
Approved refunds are issued to the original payment method wherever possible: • Ozow / EFT — refunded to the bank account used, or to an account you provide • Yoco (card) — refunded to the card used at checkout • Cash on Delivery — refunded by EFT to a bank account you provide • KingEasyBuy Credit — added instantly to your store wallet
KingEasyBuy Credit (store wallet)
You may choose to receive a refund as KingEasyBuy Credit instead of to your original method. Credit is usually the fastest option, appears in your wallet immediately once approved, never expires, and can be spent at checkout on any future order. Your balance and full history are under My Account → KingEasyBuy Credit.
Timeframes
Once a return is received and approved (or a cancellation is confirmed), we process the refund within a few working days. The time for funds to reflect then depends on your bank or card provider — typically 3–10 working days for cards and 1–5 working days for EFT. KingEasyBuy Credit reflects immediately.
Partial refunds
Where only some items in an order are returned, only those items are refunded. Any qualifying portion of the delivery fee may also be refunded (see below). Items returned damaged, used or incomplete may receive a reduced refund.
Delivery fees
Delivery fees are refunded when the return is due to our or the seller's error (faulty, damaged, incorrect or unfulfilled items). For change-of-mind and cooling-off returns, the original delivery fee is generally not refunded, and return shipping may be for your account.
Cancelled or unfulfilled orders
If an order is cancelled before dispatch, or a seller is unable to fulfil it (for example, an out-of-stock or pricing error), you'll receive a full refund of the amount paid for the affected items.
Failed or duplicate payments
If a payment fails but funds were deducted, or you were charged more than once, contact us with your order number and proof of payment. Verified over-charges and duplicates are refunded in full.
Questions
Contact our support team via the Contact Us page or open a ticket from the relevant order and we'll be glad to help.
Still have questions?